Delete your Casaloop account

This page belongs to the Casaloop app, by Victor Hugo Pedroza.

Want to start over or take a break? That’s fine. Here is how to delete your account and what happens to your data.

In the app (the fastest way)

Open Casaloop.
On the Today screen, tap your avatar at the top to open Settings.
Tap Your account.
Under Delete account, tap Delete my account, read the notice and type DELETE to confirm.

You need an internet connection.
This also works for a provisional account, the one the app creates before you save your Home to an account.
If you signed in with Apple, your iPhone may ask you to confirm with Apple before the account is deleted.
Once the server confirms, the app signs out and deletes the data on this device.
If the connection drops midway, the request is saved. The app completes the deletion the next time it is opened with an internet connection, and you can also cancel the pending request.

Don’t have the app anymore? Send an email to support@casaloopapp.com:

Before deleting, we will confirm that the account is yours.

Signed in with Apple or Google? Write from that account’s email address. If you chose to hide your email with Apple, your account is linked to a private Apple address: in that case, we reply to that address, which Apple forwards to you, and ask you to confirm the request by replying to our message.
Never saved your account? Then it is a provisional account, with no email, tied only to the device where it was created. Without that device, we have no way to confirm that the Home is yours. Use the app on that device to delete it. A provisional account with no activity for at least 90 days may be deleted by us, in a review carried out by hand.

Everything:

the entire Home: rooms, routines, tasks and notes, shopping lists, task logs, plans, progress, Boxes, coins, pieces, furniture and preferences;
your access: your account, your email address and your link to Apple or Google.

Your access: your account and your link to the Home.
Your personal data in the Home:
- your name or nickname and color. Your profile is renamed “Morador removido” (“removed member”);
- your energy level for the day and your available time;
- your participation in task rotations;
- what is yours in the game.
Tasks assigned to you are left unassigned.
Invitations: the ones you created are deleted. For invitations sent to your confirmed email address, your email address is removed and the invitation is cancelled.

In a shared Home, the shared history stays with the people who remain: logged tasks, XP, contributions and weekly plans. It appears as “Morador removido” (“removed member”), without your name. If you were the owner, the Home passes to the longest-standing member.
A minimal record of the request, to prove that we fulfilled it: the request number, counts and the date. It does not include your name, your email address or your Home. It is kept for 5 years.
Security logs and backups: technical access logs are kept for the provider’s retention period, usually a few days, or for 6 months when the law requires it (Brazilian Internet Civil Framework, art. 15). Server backups expire in the provider’s cycle, within 30 days.
Usage data and diagnostics, if you had allowed them to be sent:
- they do not include your name or email address and are not deleted along with your account;
- they are kept until the end of the period in the Privacy Policy (usage data, up to 12 months; diagnostics, up to 90 days);
- to request their deletion, write to the email address above. To find them, we may need data from your device, such as the installation identifier; if we cannot securely link them to you, we will explain this in our reply.

Go to Settings › Privacy and data › Erase data on this phone. Your Home is removed from this device, but your account on the server remains.

Go to Settings › Data collection and turn off “Usage data” and “Diagnostics”.

More details in the Privacy Policy.